Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) page. Here, we've compiled a comprehensive list of common queries to provide you with quick and helpful answers.
Our goal is to make your experience seamless and enjoyable. If you can't find the information you're looking for, or if you have specific inquiries not covered here, please feel free to reach out to us directly [email protected]
If you have any specific dietary concerns or requests, our staff is here to assist you.
– MENU / FOOD –
Allergies / Dietary needs
We encourage guests with allergies or specific dietary needs to inform our staff of their requirements when making a reservation and upon arrival at the restaurant. Clear communication ensures we can provide the necessary information and make appropriate arrangements.
You can find our allergen sheet in our menu page.
Cross contamination precautions
While we take utmost care to prevent cross-contamination, we cannot guarantee a completely allergen-free environment. Our kitchen handles a variety of ingredients, and we advise guests with severe allergies to exercise caution and inform our staff of their concerns.
Gluten free alternatives
We offer gluten free alternatives, you can see all our allergens here.
Halal information
While we are not a halal restaurant and do serve alcohol and pork, we strive to provide inclusive dining options for all our guests.
We offer wide selection of vegetarian, fish and seafood dishes, apart from this our guests can also enjoy halal chicken which is used in specific menu items as Tsukune and Tebasaki sticks as well and in our Green Bird Salad
If you have any specific dietary concerns or requests, our staff is here to assist you.
– CAKE AND DECORATIONS POLICIES –
Celebration Cakes
Guests are welcome to bring their own celebration cakes. However, due to health and safety regulations, we are unable to store cakes on the premises.
Decorations
To ensure the safety and comfort of all guests, we do not allow decorations that may potentially damage the property or cause disarray.
Prohibited items include and are not limited to banners, sparkles, glitters, and confetti.
Balloons
Guests interested in bringing balloons are advised to check with our reservations team before arriving.
Some locations may not permit balloons due to the restricted layout of the restaurant and business levels.
– BRINGING YOUR OWN FOOD / CORKAGE –
External food
We do not permit guests to bring outside food into the restaurant.
Our chefs takes pride in crafting a diverse and delectable menu to suit various preferences.
External drinks and corkage
We do not offer corkage services for outside beverages.
Our beverage selection is carefully curated to complement our menu, and we encourage guests to explore our offerings.
– BOOKINGS –
What are the different seating areas?
Bar tables are a collection of tables and stools in the bar area.
The Sushi & Yakitori counter is a number of high stools situated in front of the kitchen, so you can enjoy the theatre of the chefs in action.
Standard restaurant booking is a collection of tables within the main restaurant area.
The full menu is offered for all types of reservations.
Table allocation requests
While we always do our very best to fulfil our guests’ requests, all tables are allocated on arrival and can’t be guaranteed in advance.
Terrace bookings
Our lovely terrace spaces are open throughout spring, summer and early autumn season. When selecting terrace seating, please be aware that the terrace may be exposed to the elements, and its availability is subject to weather conditions.
Weather contingency
In the event of adverse weather conditions, we cannot guarantee the ability to reallocate your reservation indoors.
Our team will, however, make every effort to accommodate you comfortably on the terrace or explore alternative options.
Covent Garden: Partially covered and heated.
Victoria: Partially covered, not heated.
Canary Wharf: Not covered nor heated.
Kingston: Partially covered.
Oxford: Partially covered.
Bar bookings
Indulge in the vibrant atmosphere of our cocktail bars at Sticks'n'Sushi. For an unforgettable evening, secure your reservation at our selected locations as Shoreditch, Canary Wharf, King's Road, Wimbledon, and Oxford for an elevated experience.
Full menu and service available.
Please be aware that bar seating at our other branches operates on a first-come, first-served basis.
Running late policy
We operate on 15 minutes holding policy. Unclaimed reservations after 15 minutes may be released to accommodate other waiting guests. If you arrive late, we'll make every effort to seat you promptly, however it is subject to availability.
Family policy
All children & babies of all ages are welcomed. When booking your table, please make sure all children in your group (even the babies in the pram) are included in your total number of guests. If you need a highchair or extra space for a pushchair, please leave a note on the booking or give us a call and we'll take care of everything.
We offer a children’s menu upon request in the restaurant.
Young diner's policy
Please be advised that we are unable to accept reservations for unaccompanied diners, aged 18 or below. All parties, of any size, must have a balance of adults and children when dining.
Parties of seven or more guests, regardless of age, are subject to our group booking policies.
We thank you for your cooperation and understanding.
NYE and Valentine's deposits
In most locations on special days as New Years Eve and Valentine's Day we require a £20 deposit per person for booking, the amount paid will be deducted from the final bill on the day and the cancelation policy is 24 hours.
Dress code
Feel free to come as you are and enjoy a great dining experience without any formal attire requirements. Whether it's casual wear or something a bit more dressed up, we welcome you with open arms.
Group reservations
At Sticks'n'Sushi, we're delighted to welcome large groups, considering parties of 7 guests or more as a significant gathering. To ensure a seamless experience, our group booking policies apply, involving a deposit and menu selection. We appreciate your understanding as these policies contribute to creating an exceptional dining atmosphere for everyone.
During non-peak times and days, we may offer some flexibility with pre-orders, providing you additional convenience.
Private Dining
We offer several private and semi-private event spaces across London and Oxford for your special occasions. For detailed information, please visit our website here or send your enquiries to [email protected].
We look forward to hosting your memorable gatherings at Sticks'n'Sushi.
– DOG POLICY –
We welcome furry friends across many of our restaurants. We do however have some guidelines to follow to ensure those without a four legged partner also enjoy their dining experience with us.
We ask that owners adhere to a 'paws on the floor' policy, and do not allow their dog to climb on the furniture or lounge beneath neighbouring tables. Dogs must be kept on a lead at all times and not cause a disturbance within the restaurant.
We like to give dogs a little extra space, therefore your reservation will likely be in our bar, lounge or ground floor seating areas, and as with everything, admittance is always subject to management discretion.
Guide & assistance dogs
Guide dogs and certified assistance dogs are welcome in all of our restaurants. We recommend reaching out to our team for advice on the most suitable restaurant in terms of access and space for your needs.
Indoor options
Greenwich
Canary Wharf
Shoreditch
King's Road
Victoria
Wimbledon
Outdoor options (weather permitting)
Covent Garden
Victoria
Oxford
Canary Wharf
Please inform us upon booking if you plan to bring a dog so we can make necessary arrangements and update the teams in advance. You can make a note on your online reservation or notify our reservations agent when booking over the phone.
General guidelines
Dogs must be on a leash.
Promptly clean up after your dog.
Ensure dogs are well-behaved and don't disturb other guests.
Respect staff instructions regarding your dog's behaviour.
We look forward to welcoming you and your furry friends at Sticks'n'Sushi
– KIDS SUSHI MASTERCLASSES –
We offer ticketed sushi making classes for our little diners and adults as well. For more information please click here.
For private and corporate classes please send us your enquiry to [email protected]
– GIFT AND BOOKING CONTRIBUTIONS POLICY –
Gift cards for reservations
Guests can contribute to the reservations of their colleagues, friends or family members by purchasing a gift card. These gift cards can be easily obtained as e-cards, providing a convenient and thoughtful way to enhance the dining experience for their loved ones. The recipient can then utilise the gift card during their visit to our restaurant.
Purchase link here.
Specific item purchase
Should a guest wish to purchase a specific item, such as champagne, to be enjoyed by their guests upon arrival, they can do so through the gift card process. Alternatively, on occasions we can offer online payment link.
While we offer the flexibility of creating a payment link for contributions, please note that we reserve the right to refuse this option based on the current operational demands and proximity to the booking date/time. This decision will be made in consideration of the overall restaurant capacity and workload at the time of the request.
We understand the importance of creating seamless and enjoyable experiences for our guests, and we aim to accommodate your requests to the best of our ability.
– CATERING –
Catering for corporate businesses
We specialize in catering services for corporate events, providing a diverse and customizable menu to suit your business requirements.
Our experienced catering team is dedicated to ensuring a seamless and memorable dining experience for your employees and guests.
Large orders
We accommodate large orders for events and gatherings. Our team provides professional set-up services to enhance the presentation and convenience of your catering experience.
Explore our catering options
For more details and to explore our catering options, please visit our website or send us your enquiry to [email protected]