Privacy and Cookie Policy

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Privacy Policy

Updated: May 1st 2018

At Sticks’n’Sushi, we are committed to protecting and respecting your privacy

This policy explains when and why we collect, use and share personal information about people that use our websites, mobile applications or use email to contact us (combined “online services”).

By using our online services or by contacting us you agree to this privacy policy and that we process your personal information. You also agree that we can use digital communication channels to contact you.

For questions related to data protection, please contact

How we collect information, what we collect and why we collect it

Personal informationBasic information you provide us when registering for a user account or place a guest order like, first and last name, e-mail address, telephone number, information collected from social media profiles and permissions for marketing on behalf of the branded website owner. A personal user identification code is created and used by the website. We may also store communication and correspondence if you contact us or report a problem with the technology we provide. This is used to be able to perform our services to you.

Location dataIf you allow sharing of your location on your mobile device and/or computer, your position is used to customize the website and user journey as well as for fraud detection. We may also use your location to display localized offerings to you.

Transaction dataDetails of transactions you carry out through our online service and the fulfilment of your transactions. This is used to keep track of your orders and provide an order history and for customization of content, to enhance user experience and permission marketing.

Behavioural dataDetails of your visits to our site including, but not limited to, traffic data, weblogs and other communication data. This is used to be able to improve our website and detect problems.

Technical data
When you visit the website we may collect technical information, including the type of mobile device you use, a unique device identifiers like IMEI number, device token, MAC address of the device’s wireless network interface, IP address, mobile phone number used by the device, mobile network information, operating system, web browser and versions of the same. This is used to be able to improve our website and detect problems.

Payment dataThe payment options connected to orders and transactions. If you select to store credit card (recurring payments/easy payment) a tokenization solution provided by our bank and payment integration provider will be used. Card data is never stored in any of our online services.

The password provided during account registration that enables sign in to a user account is stored encrypted. You are responsible for selecting a strong password and keeping this confidential.

Use of cookies
We use cookies to identify, keep track of and count the website visitor, to be able to provide automatic sign-in for registered users or guest accounts and to enhance the quality of our services. If you change your website browser settings to reject cookies this will affect functionality of our website and is not advisable since we cannot guarantee the service or behaviour.

Sensitive personal informationWe do not knowingly or intentionally collect data classified as “sensitive personal information”.

Surveillance videosIn some of our restaurants, we use security cameras to protect our guests, personnel and property from crime. Surveillance videos are only shared with law enforcement upon specific request when it is required in an investigation of a crime. Surveillance videos are deleted after 30 days.

Conditions under which we may disclose it to others parties

Personal data may be disclosed to our service provider only to the extent necessary to run our business and to fulfill our obligations to you, and where required by law or to enforce our legal rights. We do not sell your personal information to third parties.

Transferring of data

Personal data may be transferred outside the European Union and the European economic zone, when we do so we will ensure that appropriate safeguards are in place and that parties involved are compliant with EU-U.S. privacy shield or similar regulations.

How we keep it secure

Your personal data is protected by both technical and organizational means. All transfers of personal data and tokens will be encrypted. All personal data are stored in a secure way and access to data is monitored, restricted to need to know basis and have committed themselves to confidentiality.

How long do we retain your information

We only retain personal data as long as we deem necessary for performing our services to you, taking into account any legal obligations we have (e.g. maintain records for tax authorities).

Your rights to your personal data

You have the right to;

  • access to your data in a personal data file
  • request corrections and/or completions
  • erasing of erroneous, unnecessary, incomplete or obsolete data
  • object to the use of individual automated decision making and/or profiling
  • restrict us to further process or access your data
  • have your data/account deleted
  • to complain to a supervisory authority

Amendments to the privacy policy

The privacy policy can be changed at any time. Please always check the date for latest update before placing a new order. If you do not agree to any change(s) you shall stop using the website, mobile applications or use our digital channels to contact us (combined “online services”).

Owner Information
Nansensgade 49
1366 Copenhagen

Phone: +45 3311 7030

Cookie Policy

What is a Cookie
Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

How Do I Delete or Block a Cookie?
Most browsers allow you to refuse to accept cookies. By following this link, you’ll receive information on how to refuse cookies:

The purposes of cookies on
Analyse and optimize the general user experience and functionality of Measurements of traffic so we can document how many users visit the site and where they come from.

The site uses cookies from the following third parties, which also have access to the respective cookie

Google Analytics:
Our site uses cookies from Google Analytics to measure traffic on the site. You can refuse the use of cookies from Google Analytics here

Cookies from Facebook tracks your traffic to and collects data and information accordingly.

You can read more about the use of cookies here

Last updated 01.02.2018