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The website was created by Sticks'n'Sushi ApS, Nansensgade 49, DK-1366 Copenhagen K ("Sticks'n'Sushi"). These general terms and conditions constitute a legal contract between you and Sticks'n'Sushi. If you order from a local Sticks'n'Sushi group company, the legal contract has been made between you and the local company (on whose behalf Sticks'n'Sushi acts).
By completing the registration process or ordering as a "guest," you confirm that you have read, understood, and accepted these general terms and conditions. You confirm that you are of legal age, authorized to enter into a binding contract, and capable of acting personally and/or on behalf of your company under these general terms and conditions.
Ordering
You order as a guest on Sticks'n'Sushi's order page. An order is then placed with one of the Sticks'n'Sushi restaurants after the payment method has been selected. Orders are accepted until 30 minutes before closing time.
Alcohol
If you are under 18 years old, you are not allowed to order alcohol.
Payment Method
Payment can be made using the following methods:
Credit/Debit Card
We accept various credit/debit cards as payment methods, such as Visa, Apple Pay and Mastercard. You can find more information on the website.
Payments for orders that are to be processed as soon as possible are charged when the order is placed. For future orders (where the guest has selected a date and time), the payment is also charged as soon as possible.
Invoice
Persons acting on behalf of companies with a special invoicing agreement with Sticks'n'Sushi will pay after the invoice for the outstanding amount is issued.
Payment on Pickup
We receive payment from customers upon pickup. In this case, the order remains open until payment is made at a Sticks'n'Sushi restaurant. Credit/debit cards are accepted at Sticks'n'Sushi.
Sticks'n'Sushi reserves the right to contact customers and demand payment for uncollected orders that were placed with "payment on pickup."
Price and VAT
All prices are listed in local currency and include VAT.
The VAT details are outlined on the receipts.
Transaction Fees
Sticks’n’Sushi reserves the right to charge a transaction fee for card payments, in accordance with local rules and regulations.
Order Confirmation, Receipt, and Changes
Once an order has been placed via the website, an order confirmation or receipt is sent to the guest's email address.
Sticks'n'Sushi reserves the right to change the pickup or delivery time. Should this occur, the guest will automatically receive an SMS at the phone number provided on Sticks'n'Sushi's order page.
Pickup
When picking up an order, a valid receipt or payment confirmation must be presented. Sticks'n'Sushi holds the order for 180 minutes (3 hours) after the selected pickup time or until closing. After this time, the order is disposed of without any refund option.
Cancellation
You can cancel up to one hour before the pickup time. Cancellations are made directly by calling the restaurant where the order was placed.
For orders placed for New Year's Eve on December 31, cancellations must be made no later than the day before, December 30. Please call the restaurant where you ordered and have your order number ready when canceling.
If the canceled order was paid with a credit/debit card, the money will be refunded to the card within 14 days.
Customers cannot cancel or withdraw from orders after the specified deadlines in the case of delivery of the following goods:
Goods that are not pre-produced, but where the customer has selected and assembled the product themselves, or where the product is specifically tailored to the customer's personal needs.
Goods that are perishable or have a short expiration date.
Goods that are unsuitable for return due to health or hygiene reasons, if the seal has been broken after delivery.
Goods that are inseparably mixed with other products after delivery.
For the part of the order to which the above conditions do not apply, the customer has a right of return.
Rights of Withdrawal
You can cancel the contract with Sticks’n’Sushi within 14 days without giving any reasons.
You have a 14-day right of withdrawal from the date you or a third party appointed by you (not the driver) took possession of the goods.
To exercise your right of withdrawal, you must send a message to Sticks’n’Sushi (for example, by letter, but preferably by email). Postal address: Nansensgade 49, DK-1366 Copenhagen, Email: [email protected]. In this message, you must state that you wish to cancel the contract. You can use the attached withdrawal form, but this is not a requirement.
To meet the withdrawal deadline, it is sufficient to send a message indicating that you wish to withdraw from the purchase before the withdrawal period expires.
Consequences of Cancellation
If you cancel the contract, Sticks’n’Sushi must refund the full amount including delivery costs (less additional costs incurred by opting for a delivery method other than the one recommended by us). The refund will be made promptly and no later than 14 days after the day we received your notice of cancellation. The restaurant will use the same payment method for the refund as used in the original transaction, unless otherwise agreed. In no case will a fee be charged for the refund.
Sticks’n’Sushi may withhold the refund until the goods have been returned or until you have provided proof that the goods have been returned, whichever occurs first.
You are responsible for covering the direct costs of returning the goods.
You will only be liable for any loss in value if it results from handling that was not necessary to verify the nature, characteristics, or functionality of the goods.
Withdrawal Form
(If you wish to cancel this contract, please complete and return this form to us.)
To [insert information]
I/we (*) hereby cancel the contract entered into by me/us (*) for the purchase of the following goods (*)/for the provision of the following service (*)
Ordered on (*) / received on (*)
Consumer(s) name(s)
Consumer(s) address(es)
Consumer(s) signature (only if sent by letter)
Date
(*) delete as appropriate.
Delivery
Delivery is made in cooperation with third-party suppliers. If the order is delayed or does not arrive, please contact the respective third-party supplier using the contact details provided in the order confirmation.
Complaints
Sticks'n'Sushi is committed to preparing and delivering orders via the website in accordance with these general terms and conditions.
If the goods are faulty, please contact Sticks'n'Sushi as soon as possible via [email protected]. You must attach the receipt and preferably a photo of the issue. If the complaint is justified, Sticks'n'Sushi will refund the purchase price. Local rules and regulations concerning defects, including legislation on consumer rights, may apply.
Sticks'n'Sushi is not liable for failure or delay in fulfilling our obligations due to events beyond our reasonable control (force majeure). Force majeure includes strikes, work stoppages, accidents, war and terrorism, epidemics, civil and military disturbances, nuclear incidents, and natural disasters, as well as interruptions, loss, or failure of equipment, communications, or computer services (software and hardware).
If the order being refunded was paid for with a credit/debit card, the money will be refunded to the card within 14 days.
Termination
Sticks'n'Sushi reserves the right to terminate user accounts or cancel orders at any time that violate these terms or demonstrate bad intentions. Suspension from using the online store may occur with or without notice to the user.
Liability
Sticks’n’Sushi assumes no liability regarding access to the online store, the accuracy and completeness of the information in the online store, or the conclusion of this contract. The customer accepts and acknowledges the fact that the transmission of information over the internet is not completely secure. Sticks’n’Sushi does not guarantee the security of data transmitted to the online store; the customer assumes full responsibility for any transmission.
Sticks’n’Sushi is under no circumstances liable for (i) indirect losses, (ii) loss of profits, sales, business, or revenue, (iii) loss or damage to data, information, or software, (iv) loss of business opportunities, (v) loss of anticipated savings, or (vi) loss of goodwill.
SNS Loyalty Program – Terms
1. Membership
In our App, you can register for our SNS Loyalty programme – free of charge. When registering, you must create a profile in the SNS App where you must also accept our membership terms and conditions and consent to us building and managing your member profile. Then we can target and send you special offers and other benefits through the SNS App, on email, and on SMS. In this connection, we collect and process your personal data. For further information on our data processing as part of SNS Loyalty, please click here.
To earn points or gain access to other benefits, you must enter your email address, mobile phone number, and credit card information. We use your credit card to register your benefits in the restaurant when you use your credit card.
To become a member, you must be a private person and at least 15 years old. Membership is non-binding and free of charge, and you are not obligated to make any purchases.
After creating your profile, your electronic member card will be available in the App. The member card is not a debit card, credit card, or guarantee card and cannot be combined with other loyalty cards. Your membership is personal, and you are not allowed to transfer points, gifts, benefits, or personal offers to third parties, including other members.
You can cancel your membership at any time by sending an email to Sales’n’Service on [email protected]. If you cancel your membership, you lose your earned points and purchase history. Moreover, SNS will no longer register your earned bonuses, and you will not be able to redeem your earned benefits which will then lapse (e.g. earned benefits, vouchers, coupons, etc.). Your data will be deleted and cannot be recovered after cancelling your membership.
2. Conditions for benefits, points, etc.
Earned points, benefits, discounts, etc. are valid until the end of the month plus 1 year from the time of earning your points, benefits, discounts, bonuses, etc. Campaigns of a shorter duration may occur. In addition, your earned points, benefits, discounts, bonuses, etc. will lapse if you cancel your Loyalty membership as described in section 1.
You start earning points as soon as you have registered for the Loyalty programme. You cannot earn points for purchases made before registration or after cancellation of your membership. To earn points for purchases in the restaurant, you must – before you pay – register your purchase by scanning the QR code on your invoice and register your purchase through the SNS App. To earn points for purchases through the SNS App, you must be logged in on your personal user profile when completing your purchase. When making your purchase, you can see how many points you can earn for the particular purchase.
The points you earn for a purchase will be valid until the end of the month plus 1 year from the time of earning after which they will lapse.
To earn referral points for the Refer A Friend scheme, your friend must create their profile and make their first purchase. You and your friend will then receive the referral points thereafter. Misuse of this scheme will result in termination of your membership as per point 4. set out within our terms and conditions.
Gift cards
You do not earn any points when purchasing gift cards.
If you use and redeem a gift card, you will earn points for the purchase, just like with any other payment method.
The gift card can be added in the SNS App under “Wallet”, i.e. the same place as the credit cards attached to your profile.
When paying with a gift card, the user must scan the gift card in the SNS App.
3. Credit card information
To use your credit card for purchases/payments in the App, you must grant a separate consent. This is done by adding the credit card under the ”Wallet” section.
You can delete your credit card at any time in the ”Wallet” section (you still keep your points and bonuses).
Please be aware of the risk of credit card abuse if you give others access to your SNS App. Your credit card information is stored in a save area with an authorised payment service provider (PSP) that handles your payments. Card information is handled and stored by a third party in a secure environment with a PCI-certified payment processing company. SNS does not want to and will not get possession of your credit card information.
You can view your purchase history for purchases completed through the App. Your purchase history can be viewed by clicking the ”More” symbol in the bottom right corner. Then click on ”Receipts".
4. Termination of membership
You can terminate your membership by sending an email to Sales’n’Service on [email protected]. You must send the email from the email address you used to create your profile. By default, you are automatically removed from the SNS Loyalty programme if you have not earned any points for 3 years, and your last points have expired.
Sticks’n’Sushi reserves the right to terminate a membership with immediate effect if the membership is violated by the member, e.g. by failing to observe these terms and conditions, creating several profiles for the same user(s) to circumvent the purchase limitations, cheating with points, unacceptable behaviour to Sticks’n’Sushi’s staff, or any other abuse of the membership. Earned points, bonuses, and benefits will lapse at the termination, as described in section 1.
Sticks’n’Sushi reserves the right to terminate the Loyalty programme by contacting the members on the contact information provided. Subsequently, the benefits are no longer available.
5. Change of terms and conditions
The terms and conditions in force at any time are available in the SNS App.
Sticks’n’Sushi reserves the right to change these terms and conditions, including the content of the Loyalty programme. Sticks’n’Sushi can make non-significant changes, including changes of benefits, without prior notice. Significant changes can be made with a reasonable notice.
Changes will be communicated on email or through the App. If you continue to use the Loyalty programme after the changes have become effective, you will be deemed to have accepted the new terms and conditions. If any change involves personal data and thus requires consent, we are obliged to ask for your active consent in accordance with the applicable data protection rules.
6. Contact and complaints
If you have any questions about Loyalty membership or wish to lodge a complaint, please contact Sales’n’Service on [email protected].
Amendments to the Terms of Service
The Terms of Service can be changed at any time. Please always check the date for latest update before placing a new order. If you do not agree to any change(s) you shall stop using the webshop.