The website was created by Sticks'n'Sushi ApS, Nansensgade 49, DK-1366 Copenhagen K ("Sticks'n'Sushi"). These general terms and conditions constitute a legal contract between you and Sticks'n'Sushi. If you order from a local Sticks'n'Sushi group company, the legal contract has been made between you and the local company (on whose behalf Sticks'n'Sushi acts).

By completing the registration process or ordering as a "guest," you confirm that you have read, understood, and accepted these general terms and conditions. You confirm that you are of legal age, authorized to enter into a binding contract, and capable of acting personally and/or on behalf of your company under these general terms and conditions.

Ordering
You order as a guest on Sticks'n'Sushi's order page. An order is then placed with one of the Sticks'n'Sushi restaurants after the payment method has been selected. Orders are accepted until 30 minutes before closing time.

Alcohol
If you are under 18 years old, you are not allowed to order alcohol.

Payment Method
Payment can be made using the following methods:

Credit/Debit Card
We accept various credit/debit cards as payment methods. You can find more information on the website.

Payments for orders that are to be processed as soon as possible are charged when the order is placed. For future orders (where the guest has selected a date and time), the payment is also charged as soon as possible.

Invoice
Persons acting on behalf of companies with a special invoicing agreement with Sticks'n'Sushi will pay after the invoice for the outstanding amount is issued.

Payment on Pickup
We receive payment from customers upon pickup. In this case, the order remains open until payment is made at a Sticks'n'Sushi restaurant. Credit/debit cards are accepted at Sticks'n'Sushi.

Sticks'n'Sushi reserves the right to contact customers and demand payment for uncollected orders that were placed with "payment on pickup."

Price and VAT
All prices are listed in local currency and include VAT.
The VAT details are outlined on the receipts.

Transaction Fees
Sticks’n’Sushi reserves the right to charge a transaction fee for card payments, in accordance with local rules and regulations.

Order Confirmation, Receipt, and Changes
Once an order has been placed via the website, an order confirmation or receipt is sent to the guest's email address.

Sticks'n'Sushi reserves the right to change the pickup or delivery time. Should this occur, the guest will automatically receive an SMS at the phone number provided on Sticks'n'Sushi's order page.

Pickup
When picking up an order, a valid receipt or payment confirmation must be presented. Sticks'n'Sushi holds the order for 180 minutes (3 hours) after the selected pickup time or until closing. After this time, the order is disposed of without any refund option.

Cancellation
You can cancel up to one hour before the pickup time. Cancellations are made directly by calling the restaurant where the order was placed.

For orders placed for New Year's Eve on December 31, cancellations must be made no later than the day before, December 30. Please call the restaurant where you ordered and have your order number ready when canceling.

If the canceled order was paid with a credit/debit card, the money will be refunded to the card within 14 days.

Customers cannot cancel or withdraw from orders after the specified deadlines in the case of delivery of the following goods:

• Goods that are not pre-produced, but where the customer has selected and assembled the product themselves, or where the product is specifically tailored to the customer's personal needs.

• Goods that are perishable or have a short expiration date.

• Goods that are unsuitable for return due to health or hygiene reasons, if the seal has been broken after delivery.

• Goods that are inseparably mixed with other products after delivery.

  
  For the part of the order to which the above conditions do not apply, the customer has a right of return.

Rights of Withdrawal
You can cancel the contract with Sticks’n’Sushi within 14 days without giving any reasons.

You have a 14-day right of withdrawal from the date you or a third party appointed by you (not the driver) took possession of the goods.

To exercise your right of withdrawal, you must send a message to Sticks’n’Sushi (for example, by letter, but preferably by email). Postal address: Nansensgade 49, DK-1366 Copenhagen, Email: [email protected]. In this message, you must state that you wish to cancel the contract. You can use the attached withdrawal form, but this is not a requirement.

To meet the withdrawal deadline, it is sufficient to send a message indicating that you wish to withdraw from the purchase before the withdrawal period expires.

Consequences of Cancellation
If you cancel the contract, Sticks’n’Sushi must refund the full amount including delivery costs (less additional costs incurred by opting for a delivery method other than the one recommended by us). The refund will be made promptly and no later than 14 days after the day we received your notice of cancellation. The restaurant will use the same payment method for the refund as used in the original transaction, unless otherwise agreed. In no case will a fee be charged for the refund.

Sticks’n’Sushi may withhold the refund until the goods have been returned or until you have provided proof that the goods have been returned, whichever occurs first.

You are responsible for covering the direct costs of returning the goods.

You will only be liable for any loss in value if it results from handling that was not necessary to verify the nature, characteristics, or functionality of the goods.

Withdrawal Form
(If you wish to cancel this contract, please complete and return this form to us.)

To [insert information]

I/we (*) hereby cancel the contract entered into by me/us (*) for the purchase of the following goods (*)/for the provision of the following service (*)

Ordered on (*) / received on (*)

Consumer(s) name(s)

Consumer(s) address(es)

Consumer(s) signature (only if sent by letter)

Date

(*) delete as appropriate.

Delivery
Delivery is made in cooperation with third-party suppliers. If the order is delayed or does not arrive, please contact the respective third-party supplier using the contact details provided in the order confirmation.

Complaints
Sticks'n'Sushi is committed to preparing and delivering orders via the website in accordance with these general terms and conditions.

If the goods are faulty, please contact Sticks'n'Sushi as soon as possible via [email protected]. You must attach the receipt and preferably a photo of the issue. If the complaint is justified, Sticks'n'Sushi will refund the purchase price. Local rules and regulations concerning defects, including legislation on consumer rights, may apply.

Sticks'n'Sushi is not liable for failure or delay in fulfilling our obligations due to events beyond our reasonable control (force majeure). Force majeure includes strikes, work stoppages, accidents, war and terrorism, epidemics, civil and military disturbances, nuclear incidents, and natural disasters, as well as interruptions, loss, or failure of equipment, communications, or computer services (software and hardware).

If the order being refunded was paid for with a credit/debit card, the money will be refunded to the card within 14 days.

Termination
Sticks'n'Sushi reserves the right to terminate user accounts or cancel orders at any time that violate these terms or demonstrate bad intentions. Suspension from using the online store may occur with or without notice to the user.

Liability
Sticks’n’Sushi assumes no liability regarding access to the online store, the accuracy and completeness of the information in the online store, or the conclusion of this contract. The customer accepts and acknowledges the fact that the transmission of information over the internet is not completely secure. Sticks’n’Sushi does not guarantee the security of data transmitted to the online store; the customer assumes full responsibility for any transmission.

Sticks’n’Sushi is under no circumstances liable for (i) indirect losses, (ii) loss of profits, sales, business, or revenue, (iii) loss or damage to data, information, or software, (iv) loss of business opportunities, (v) loss of anticipated savings, or (vi) loss of goodwill.

SNS Loyalty Program – Terms

1. Membership
By using our app, you can sign up for the SNS Loyalty Program — completely free. When signing up, you must create a profile in the SNS app. Here, you must also accept our membership terms and agree that we create and manage your membership profile to send you targeted offers and other benefits through the SNS app, via email, and SMS. In this context, we collect and process your personal data. More information about our data processing in the context of the SNS Loyalty Program can be found here.

To collect points and gain access to other benefits, you must enter your email address, phone number, and credit card information. We use your credit card to register your benefits at the restaurant when you use your card.

To become a member, you must be an individual and at least 15 years old. Membership is non-binding, free of charge, and you are not required to make a purchase.

After setting up your profile, your electronic membership card will be available in the app. The membership card is not a debit, credit, or guarantee card, and cannot be combined with other discount cards. Your membership is for personal use only, and points, gifts, benefits, or personal offers may not be transferred to third parties, including other members.

You can cancel your membership at any time by sending an email to Sales’n’Service at [email protected]. Upon cancellation, you will lose your accumulated points and purchase history. Furthermore, SNS will no longer register